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Customer Support

Counter analysis

RISO recommends the use of its counter analysis tool.

This reporting tool helps you monitor the number of copies, prints or scans made by your RISO ComColor printers according to format type, colour mode used and per user etc. You can thus track your consumption precisely and manage your print budget with complete peace of mind.


Download the counter analysis tool for the following printers: ComColor, ComColor X-Jet, ComColor FW and ComColor GD.
You can then automatically start program installation and create a short cut on your desktop.

Please read the “read me” document  in the installation folder for more information

Download the zip file

Contact a RISO advisor

Because your satisfaction is our top priority, a team of advisors is available to assist you. If you encounter any technical problems, please contact us via our contact form. We will get in touch with you as soon as possible.

Are you a RISO technician or a technician working for one of our partners? There is an extranet space that is exclusively reserved for you. If you wish to access it, please send us a request using the contact form.